Privacy policy
Last updated: 22 July 2026 - Version 1.1
1. Introduction
This Privacy Policy explains how your personal information is collected, used, and protected. It applies to all visitors and users of this website and to clients of Faye Brown Coaching.
2. Data Controller
Faye Brown, trading as Faye Brown Coaching, is the data controller responsible for your personal information.
Contact details: Faye Brown Coaching
Email: hello@fayebrowncoaching.com
Faye Brown Coaching is a sole trader and does not have a Data Protection Officer, as this is not a legal requirement for a business of this size.
3. Personal Data Collected
The information collected may include your name, email address, contact details, and any information you provide when booking sessions or completing forms. Technical data such as your IP address and cookies may also be collected to help improve website performance.
Special category data: During coaching sessions, you may choose to share more sensitive information, for example, relating to your mental health, family circumstances, or personal wellbeing. Where this happens, we rely on your explicit consent to process this information, given by entering into the coaching relationship with us. You are never obliged to share more than you're comfortable with.
4. Purpose and Legal Basis for Processing
Your personal data is used to:
Purpose
Provide and manage coaching services
Respond to enquiries and communicate with you
Send newsletters or updates
Analyse website usage to improve the site
Process payments
Legal basis
Contractual necessity
Legitimate interest
Consent (only if you have opted in)
Legitimate interest
Contractual necessity
We do not use your personal data for any automated decision-making or profiling.
5. Data Sharing and Third Parties
Your data may be shared with trusted third-party providers who help deliver services, such as:
Zoom — for online sessions
Stripe — for payment processing
Each provider has its own privacy policy and complies with data protection law. Your data will never be sold or shared for marketing purposes without your consent.
International transfers: Some of the providers listed above may store or process data outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, the UK International Data Transfer Addendum, or reliance on a valid adequacy decision, so that your data continues to receive a level of protection equivalent to UK GDPR.
6. Data Retention
We keep personal data only for as long as necessary for the purpose it was collected.
As a guide:
Client coaching records and session notes: retained for 2 years after our working relationship ends, to allow for continuity of care and to respond to any queries.
Financial records (invoices, payment data): retained for 6 years, in line with HMRC requirements.
Enquiry or contact form submissions that don't lead to a client relationship: retained for 12 months, then deleted.
Newsletter sign-ups: retained until you unsubscribe or withdraw consent.
Once data is no longer needed, it is securely deleted or anonymised.
7. Data Security
All personal data is stored securely using password-protected systems and encrypted storage. Access is restricted to the coach and authorised personnel only.
8. Your Rights
You have the right to:
Access the personal data held about you
Request correction or deletion of your data
Withdraw consent at any time (where applicable)
Object to processing or request data portability
Restrict how your data is processed in certain circumstances
To exercise these rights, please contact Faye Brown Coaching using the details in Section 2.
9. Cookies
This website uses cookies to help it function properly and to improve your experience.
Essential cookies are required for the site to operate.
Analytics cookies help understand how visitors use the site.
Marketing cookies may be used to show relevant content or offers.
You can accept or decline non-essential cookies when you first visit the site and can change your preferences at any time through your browser settings. For more details, please see the Cookie Policy.
10. Complaints
If you have any concerns about how your personal data is handled, please contact:
Faye Brown Coaching
Email: hello@fayebrowncoaching.com
If you are not satisfied with the response, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. Updates to This Policy
This Privacy Policy may be updated from time to time. Any significant changes will be communicated via the website or by email where appropriate.